14 Uninstalling MyID

Important: The MyID uninstallation process requires a folder of PowerShell scripts that is located next to the MyID server installation program. If you have moved or deleted this folder, you cannot uninstall MyID using the Windows Control Panel Programs and Features option; when it is unable to locate the scripts, the uninstallation process displays an error. To remedy this, you can either put a copy of the original installation program (complete with scripts folder) back in the location from which you originally ran the installation, or uninstall MyID by running the a copy of the originally-installed MyID installation program using Run as administrator and selecting the Remove option.

Before uninstalling MyID, make sure that you have removed any hotfixes or diagnostic patches from your servers.

To uninstall MyID, log on as the MyID installation user and uninstall MyID through the Programs and Features option in the Windows Control Panel. (Note that, due to an issue with Windows, you cannot use the Windows Apps & Features screen to uninstall MyID.) Alternatively, you can uninstall MyID by running the MyID installation program using Run as administrator and selecting the Remove option.

Note: If you have installed MyID to a non-default location, when attempting to uninstall you may see an error similar to:

Error 1306. Another application has exclusive access to the file C:Test\Company\MyID\SSP\MyIDDataSource\MyIDDataSource.log. Please shut down all other applications, then click retry

If this error occurs, open a Windows command prompt, type iisreset to reset IIS, which clears the file lock, then click Retry.

14.1 Completely removing MyID

When you remove MyID, some files and settings are left behind; this allows you to reinstall MyID when you are upgrading to a new version, for example.

To remove MyID completely:

  1. On the database server, delete the MyID database.

  2. On the web servers, delete the MyID program folder.

    For example, C:\Program Files\Intercede\MyID

  3. On the application servers, reboot the PC, then delete the MyID program folder.

    For example, C:\Program Files\Intercede\MyID

    Note: If you do not reboot the PC before attempting to remove this folder, you may be unable to remove some of the subfolders.

  4. On the application server, delete any MyID .udl files from the Windows System32 folder.

    The uninstallation process may not remove all of these database connection files. These files start with the name you provided for the MyID database; for example, MyID.udl, MyIDaudit.udl and MyIDarchive.udl.

  5. On all servers on which MyID has been installed, delete the MyID section of the registry.

    You must delete the following section:

    HKEY_LOCAL_MACHINE\SOFTWARE\Intercede